FAQ

Online orders are available for delivery to EU countries only. Business orders are handled separately, with delivery details and costs confirmed in the quotation or order confirmation.

The current estimate for standard consumer orders is 7–10 days, depending on destination and product availability. Business orders receive a separate delivery estimate because quantity, production and transport method can affect the schedule.

For consumer orders within the EU, prices include applicable VAT unless clearly stated otherwise, and delivery costs are shown at checkout. For business orders, VAT, delivery and any import costs are stated in the quotation or order confirmation. Orders outside the EU may be subject to local taxes or import duties.

Consumer orders receive tracking information after dispatch when it is available from the carrier. Updates for business orders depend on the transport method and may cover several stages of the delivery. Contact us if you need the latest status.

Consumers can return a standard product within 30 days of delivery. This is an Ergolyx return period and does not reduce any rights provided by applicable law. Business orders can only be returned where agreed in writing or covered by an accepted claim.

The product must be complete and securely packaged. Please keep and reuse the original packaging where reasonably possible. A deduction may be made if the product has been handled more than necessary to inspect it. Custom-made or clearly personalised products may be excluded from change-of-mind returns where permitted by law.

Customers pay the return cost for change-of-mind returns. Ergolyx covers reasonable return costs when a product is faulty, damaged on delivery or incorrect. Contact us before returning furniture so we can provide the correct instructions.

Contact support@ergolyx.com with your order number and reason for the return. We will confirm whether the return is accepted and provide the return address and instructions. Do not send the product until you have received these details.

The Core Desk frame and structural components are covered for 10 years; its motor, control box, handset and related electronics are covered for 5 years. The Core Chair frame, base and castors are covered for 10 years; its mechanism, gas lift and armrests are covered for 5 years. Coverage begins on delivery and applies by component.

The commercial warranty does not cover desktop surfaces, fabric, mesh, foam cushioning or cosmetic changes. It also excludes normal wear, misuse, overloading, incorrect assembly, accidental damage, unauthorised modifications or repairs, and damage caused by environmental exposure. Statutory consumer rights remain unaffected.

Use our Contact page or email support@ergolyx.com. Include your order number or proof of purchase, a clear description of the issue, and photos or video where relevant. We will review the information and explain the next step.

If a consumer product is confirmed as faulty under applicable legal rights, the remedy is provided without charge. For commercial-warranty and business claims, transport arrangements are confirmed after the claim has been assessed. Do not return a product before receiving instructions from us.

The Ergolyx commercial warranty is additional to your statutory rights. Consumers in the EU receive a minimum 2-year legal guarantee for goods that are faulty or do not match what was advertised, and some countries provide longer protection.