Shipping policy

Effective date: 25 September 2026

This policy explains where we deliver, how delivery information is provided and what happens if a shipment is delayed, divided into several packages, damaged or cannot be delivered.

Delivery Destinations and Charges

We deliver standard orders to the countries available at checkout. Product-specific or destination-specific restrictions may apply and will be shown before you place your order.

Consumer checkout is not currently available outside the EU. Businesses and organisations may contact us to request an individually considered quotation for delivery outside the EU.

Any applicable delivery charges are shown at checkout before you place your order.

Delivery Estimates

The delivery time shown before you place your order is an estimate.

If we become aware of a delay, we will let you know as soon as reasonably possible and provide an updated delivery estimate.

Your mandatory rights in relation to delayed delivery under applicable consumer law are not affected.

Multiple Packages and Shipments

A complete desk is packed in separate cartons for the frame and tabletop. Depending on the size of your order and the carrier’s arrangements, products may be delivered together or in separate packages or consignments. Individual packages may therefore arrive at different times.

Where tracking is available, we will provide tracking information for each package or shipment.

You will not be charged additional delivery fees simply because your order is delivered in more than one package or shipment.

Risk and Responsibility

For consumers, the risk of loss or damage passes when the products have been physically received by you or by someone you have chosen to receive them.

For business customers, the risk of loss or damage passes upon delivery to the agreed address, unless otherwise agreed in writing.

Receiving Your Delivery

Please make sure that your delivery and contact information are accurate and that someone is available to receive the delivery at the agreed time.

If you are unavailable, cannot be reached, provide inaccurate information, refuse delivery or fail to collect the shipment, we may charge the costs incurred for storage, return transport or a new delivery.

Refusing delivery or failing to collect a shipment does not constitute notice of withdrawal. Consumers wishing to withdraw must notify us in accordance with our Return & Refund Policy.

Damage, Missing Packages and Non-Delivery

Please check the number of packages and their visible condition when your delivery arrives. Where possible, ask the carrier to record any visible damage at the time of delivery.

Report damaged products, missing packages or orders that have not arrived as expected as soon as possible. Include your order number and, where available, photographs of the product, packaging and shipping label.

Please keep any damaged packaging while we assess the matter.

Failure to have damage recorded by the carrier, provide photographs or retain the packaging does not affect a consumer’s mandatory rights under applicable law.