Terms of service

Effective date: 25 September 2026

These Terms of Service apply when you purchase products from Ergolyx AB through our website, by quotation or under another written agreement.

By placing an order or accepting a quotation, you agree to these Terms. Certain sections apply specifically to consumers or to business customers, as stated below. Nothing in these Terms limits any mandatory rights available to consumers under applicable law.

Company Information

This website and online store are operated by Ergolyx AB, a company registered in Sweden.

Registered address: S:t Persgatan 39F, 753 29 Uppsala
Organisation number: 559534-2675
VAT number: SE559534267501
Email: support@ergolyx.com

Customers and Sales Area

Consumers, businesses, sole traders, professionals, non-profit organisations and public-sector bodies may purchase products or request quotations from Ergolyx.

Formal tenders, credit arrangements and special procurement terms require our separate approval.

We intend to sell throughout the EU. Standard orders may be delivered to the countries available at checkout, subject to any product-specific restrictions.

Consumer checkout is not currently available outside the EU. Businesses and organisations may contact us to request an individually considered quotation for delivery outside the EU.

Products and Product Information

The main characteristics of each product are described on the relevant product page or in the quotation provided to you.

Please review the product information and the details of your order before completing your purchase.

Prices and Charges

Prices are stated in the currency shown at checkout, in the applicable quotation or on the invoice.

The total price, applicable VAT and any delivery charges will be shown before you place your order or accept a quotation.

For orders placed through a quotation or invoice, any separately stated pricing, VAT, delivery or payment terms apply.

Placing an Order

Products displayed in our online store are not binding offers. By placing an order, you make a binding offer to purchase the products in your order.

After you place an order, we will send you an automatic email acknowledging receipt and summarising your order. This email confirms that we have received your order but does not mean that we have accepted it.

A binding contract is formed when we expressly accept your order by email or, if we do not send an earlier acceptance email, when we send you the shipping confirmation.

Payment authorisation or collection before acceptance does not, by itself, mean that we have accepted your order.

For consumer orders, we will provide confirmation of the contract in a form that you can save. This will include the applicable Terms, information about the right of withdrawal and the model withdrawal form, and will be provided no later than delivery.

Availability and Website Errors

Before accepting an order, we may decline it if a product is unavailable or if the website contains an evident pricing or product-information error that you knew or reasonably should have known was incorrect. We will notify you and refund any payment already collected.

If an availability problem arises after we have accepted your order, we will contact you without undue delay. We may offer a revised delivery date or a comparable replacement, but we will not substitute a product without your agreement.

If the order cannot be fulfilled, the remedies required by applicable law will apply, including any right to cancel and receive a refund. Nothing in this section limits your mandatory consumer rights.

Payment

The payment methods available to you are shown at checkout.

Depending on the payment method selected, payment may be authorised or collected when you place your order. Authorisation or collection of payment does not, by itself, mean that we have accepted your order.

If we do not accept your order, we will cancel any payment authorisation or initiate a refund of any amount collected without undue delay. Your bank or payment provider may require additional processing time before the funds become available.

If payment is declined or cannot be completed, we may ask you to use another payment method or decline the order.

We are not required to dispatch products until payment or a valid payment authorisation has been received, unless invoice or credit terms have been expressly agreed in writing.

For orders placed through a quotation or invoice, the payment terms stated in that quotation or invoice apply.

Contract Language and Records

Contracts may be concluded in the languages made available at checkout. The language used at checkout will be the language of the contract.

We retain records of your order for legal, accounting and customer-service purposes. However, the complete contract will not remain permanently accessible through our website.

You should therefore save or print the order acknowledgement, our acceptance or shipping confirmation, these Terms and the withdrawal information provided to you by email.

Delivery

Delivery destinations, charges and estimated delivery times are shown before you place your order or are confirmed in writing.

A complete desk is packed in separate cartons for the frame and tabletop. Depending on the size of your order and the carrier’s arrangements, products may be delivered together or in separate packages or consignments. Individual packages may therefore arrive at different times.

Where tracking is available, we will provide tracking information for each package or shipment.

You will not be charged additional delivery fees simply because your order is delivered in more than one package or shipment.

Further information is available in our Shipping Policy.

Risk During Delivery

For consumers, the risk of loss or damage passes when the products have been physically received by you or by someone you have chosen to receive them.

For business customers, the risk of loss or damage passes upon delivery to the agreed address, unless otherwise agreed in writing.

Receiving Your Delivery

You are responsible for providing accurate delivery and contact information and for being available to receive the delivery at the agreed time.

If you are unavailable, cannot be reached, provide inaccurate information, refuse delivery or fail to collect the shipment, we may charge the costs incurred for storage, return transport or a new delivery.

Refusing delivery or failing to collect a shipment does not constitute notice of withdrawal. Consumers wishing to withdraw must notify us in accordance with our Return & Refund Policy.

Damage, Missing Packages and Non-Delivery

Please check the number of packages and their visible condition when your delivery arrives. Where possible, ask the carrier to record any visible damage at the time of delivery.

Report damaged products, missing packages or orders that have not arrived as expected as soon as possible. Include your order number and, where available, photographs of the product, packaging and shipping label.

Please keep any damaged packaging while we assess the matter.

Failure to have damage recorded by the carrier, provide photographs or retain the packaging does not affect a consumer’s mandatory rights under applicable law.

Consumer Withdrawal and Returns

Consumers have a statutory 14-day right of withdrawal. Ergolyx also offers consumers a voluntary return period from day 15 until day 30, subject to the conditions stated in our Return & Refund Policy.

During the voluntary period, the product must be complete, unused, unassembled and in its original condition. It must be returned in its original packaging with all protective materials, accessories, manuals, components and hardware. Factory-applied protective films and labels must remain intact.

For change-of-mind returns during both the statutory and voluntary periods, you are responsible for the direct cost of returning the products.

If Ergolyx arranges collection, we may deduct the actual direct return-transport cost from your refund, up to €50 including applicable VAT per returned parcel.

You may instead arrange the return yourself using a suitable tracked and adequately insured carrier, in which case you pay that carrier directly.

Ergolyx pays necessary return-transport costs where products are defective, damaged on delivery or supplied incorrectly.

To exercise your statutory right of withdrawal or request a voluntary return, use our online Withdrawal and Return Form or email support@ergolyx.com.

The complete conditions and return process are set out in our Return & Refund Policy.

Business Cancellations and Returns

The statutory and voluntary consumer return rights described above apply only to consumers.

Business customers have no right to cancel or return an order merely because they have changed their mind, unless Ergolyx agrees otherwise in writing.

Products manufactured, cut, drilled, finished or otherwise adapted to a business customer’s agreed specifications cannot be cancelled or returned once procurement, production or customisation has begun.

Before that point, a cancellation request is effective only when confirmed by Ergolyx in writing and may be subject to reasonable costs already incurred.

This does not affect any rights relating to products that are defective or do not conform to the agreed specifications.

Any specific cancellation or return terms contained in a quotation, order confirmation or separately negotiated contract take precedence over this section.

Complaints and Warranty

Any commercial warranty offered by Ergolyx applies in addition to your mandatory statutory rights under applicable law and does not limit those rights.

Information about warranty periods, coverage, exclusions and how to submit a claim is available in our Warranty & Complaints Policy.

Liability

Nothing in these Terms limits any mandatory rights or remedies available to consumers.

To the maximum extent permitted by law, Ergolyx is not liable to customers who are not acting as consumers for indirect or consequential losses, including loss of profit, revenue, business, anticipated savings, goodwill, downtime or business interruption.

Subject to the exceptions below, our total liability arising out of or relating to an order placed by a customer who is not acting as a consumer will not exceed the total price paid or payable for that order.

These limitations do not apply to liability arising from fraud, wilful misconduct or gross negligence, death or personal injury caused by our acts or omissions, mandatory product-liability law, or any other liability that cannot lawfully be excluded or limited.

Events Outside Our Reasonable Control

We are not liable for delay or failure to perform to the extent caused by an event outside our reasonable control that we could not reasonably have foreseen, avoided or overcome.

Such events may include natural disasters, war, government actions, general labour disputes or major disruptions to transport or communications networks.

A delay or failure by a supplier, carrier, fulfilment provider or other subcontractor qualifies under this section only if that party was also affected by an event meeting the conditions above.

We will notify you without undue delay and take reasonable steps to reduce the effects of the event.

If we cannot deliver within a reasonable time, you may cancel the affected order and receive a refund for products that have not been delivered. Nothing in this section limits any mandatory consumer rights.

Governing Law and Disputes

These Terms and any contract between you and Ergolyx are governed by Swedish law.

If you are a consumer, this choice does not deprive you of the protection provided by mandatory provisions of the law that would apply without this choice, normally the law of the country in which you habitually reside.

Nothing in these Terms limits a consumer’s right to bring proceedings before any court having jurisdiction under applicable law.

If you are a consumer and we cannot resolve a complaint directly, you may refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), provided that the dispute falls within ARN’s jurisdiction.

Ergolyx participates in dispute-resolution proceedings before ARN.

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden
Website: www.arn.se

If you are not acting as a consumer, any dispute arising out of or relating to these Terms or your contract with Ergolyx is subject to the exclusive jurisdiction of the Swedish courts, with Uppsala District Court as the court of first instance.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.